Customer Service Representative (Bilingual in Spanish) Job at Employment & Training Centers, Inc., Broomfield, CO

MWtHTmZXWlJpQ0FFZjlxamxIQWFQbVd4Q0E9PQ==
  • Employment & Training Centers, Inc.
  • Broomfield, CO

Job Description

Customer Service Representative

Employment & Training Centers, Inc. Broomfield, Colorado, 80202 United States (On-site)

We are currently seeking a Customer Service Representative to join our team in Broomfield, CO. This role is responsible for handling both inbound and outbound calls to assist customers with toll road inquiries across the United States. The ideal candidate will demonstrate professionalism, clear communication skills, and the ability to manage customer accounts effectively.

Key Responsibilities:

  • Handle inbound and outbound customer service calls regarding toll road accounts
  • Negotiate and establish payment terms and appropriate payment plans
  • Monitor debtor accounts and follow up to ensure timely payments
  • Address escalated calls and work toward resolution in a professional manner

Requirements:

  • Basic computer proficiency
  • Ability to perform basic math calculations
  • Strong multi-tasking and organizational skills
  • Excellent listening and communication abilities
  • Punctual, reliable, and collaborative team player
  • Ability to remain composed and solution-oriented in challenging situations
  • Bilingual (English/Spanish)

Training:

Two-week training period from 8:00 AM to 5:00 PM (MST), with a one-hour lunch break.

Work Hours (after training):

  • Monday–Thursday, 11:30 AM–8:00 PM, and Friday, 9:30 AM–6:00 PM, with a rotating Saturday (MST)

Compensation:

  • $20.00 per hour

Location:

Broomfield, Colorado 80202

  • Seniority Level

Entry level

Job Tags

Hourly pay, Saturday,

Similar Jobs

Alaka‘i Executive Search

Senior Kitchen & Bath Designer Job at Alaka‘i Executive Search

 ...The Kitchen & Bath Designer shepherds customers through the process of obtaining a custom designed kitchen/bath, ensuring an experience that wows. This individual has an entrepreneur growth mindset, builds leads, creates compelling designs, nurtures excellent customer... 

Forest View Hospital

Chief Nursing Officer Job at Forest View Hospital

 ...program as it pertains to the admission process. M onitors the daily logging of Inquiry Calls, referral requests and admissions into Midas System. D isseminates additional clinical information related to potential patient to appropriate staff for discussion of... 

TBG | The Bachrach Group

Resident Account Administrator Job at TBG | The Bachrach Group

 ...payments, case statuses, and deadlines for court appearances. Maintain accurate resident records in property management software (Yardi), including SCRIE and DRIE updates. Facilitate referral of delinquent accounts to external collection agencies (FCO) for moved-... 

Robert Half

Senior Epic Business Analyst - Access and Revenue Job at Robert Half

 ...We are looking for a Senior Epic Business Analyst with 5+ years of experience in Epic. ~5 years Epic data analysis experience ~ Access Data Model Certification ~ Epic Clarity & Revenue Data Model Certification ~ Cogito and Cogito Fundamentals Certification ~... 

RED Global

Jira Developer/Administrator Job at RED Global

 ...creating advanced automations and workflows. Strong technical analysis and process development experience required to define and develop to be business value-driven solutions. Experience with ITIL processes & CMDB, ITAM is a plus. Excellent communication skills...