Job Description

Job Title : Resident Account Administrator

Location : Bronx

Hours : M-F 8:30-4:30

Pay : $75K plus Discretionary bonus

Job details:

Our team has been retained to find an exceptional Resident Account Administrator to join a thriving property management office.

In this busy and dynamic role, you will work closely with the Accounts Manager, Legal Team, and Collections Team to ensure smooth operations around resident accounts, collections, and legal tracking. From organizing documentation to working directly with residents on account matters, you’ll be a key part of keeping everything running efficiently. If you’re a detail-oriented, people-focused individual with a passion for problem-solving, we’re excited to connect you with this opportunity.

About the Role

As a Resident Account Administrator , you will play a pivotal role in supporting the Accounts and Legal Teams by tracking account statuses, assisting with collections, and communicating with residents and other departments. The ideal candidate will be proactive, detail-driven, and excel in administrative support tasks while providing exceptional service to residents.

Key Responsibilities

• Account and Collections Support :
• Assist with preparing late letters (“5-day notices”) and ensure accurate documentation for proof of mailing.
• Make routine collection calls to residents and communicate regarding payment issues.
• Monitor subsidy account payments and suspensions and keep legal case statuses updated.
• Legal and Records Management :
• Track legal payments, case statuses, and deadlines for court appearances.
• Maintain accurate resident records in property management software (Yardi), including SCRIE and DRIE updates.
• Facilitate referral of delinquent accounts to external collection agencies (FCO) for moved-out residents.
• Customer Service :
• Act as a friendly and professional point of contact for residents regarding account inquiries via phone and in person.
• Collaborate with other teams (e.g., Maintenance, Property Management) to assist with tenant issues, including repairs and inspections.
• Schedule resident appointments and follow up to ensure timely resolutions.
• Administrative Excellence :
• Update internal calendars with important court dates, deadlines, and payment actions.
• Maintain and organize paper and electronic filing systems for seamless access.
• Respond to phone calls, emails, and inquiries with professionalism and care.

What We’re Looking For

The successful candidate will:

• Have exceptional communication skills and the ability to handle sensitive financial and legal issues with professionalism and compassion.
• Be highly organized and detail-oriented, maintaining accuracy while managing multiple responsibilities.
• Possess a positive, solutions-focused mindset and a strong sense of accountability.
• Be comfortable making collection calls and addressing overdue payment matters with tact.
• Demonstrate proficiency with office technology, including software applications (e.g., Microsoft Office, email platforms) and maintaining filing systems.

Experience with property management software such as Yardi and familiarity with Fair Housing Laws is highly desirable.

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