Job Description

Hand & Stone Franchise Corporation is currently seeking a Corporate Spa Talent Acquisition Specialist to lead and perform full-cycle talent acquisition for our 15 corporate owned spas in Florida and New Jersey. This role is pivotal in ensuring we attract and retain top-tier professionals who embody our commitment to wellness and exceptional service.​

This role is hybrid working out of our suburban Philadelphia office 3 days a week, 2 days remotely. 

Qualifications and Skills:

• Bachelor's degree in human resources, business administration, communications, or a related field.
• A minimum of 5 years’ proven experience in recruitment, preferably within the spa, wellness, retail, or hospitality industries.​
• Experience with high-volume recruiting is required. Experience working with licensed individuals a plus.
• Must have proven experience sourcing hard-to-fill roles, where the demand is higher than the supply of candidates. Experience with creative solutions to find candidates.
• Excellent interpersonal and communication skills, with the ability to build relationships with candidates and internal stakeholders.​
• Proficiency in applicant tracking systems and HR databases.​
• Ability to manage multiple recruitment projects simultaneously and meet targeted deadlines.​
• Comfortable spending 80% of workdays on the phone or via Teams talking with candidates.
• Ability to travel occasionally to spas in Florida and New Jersey, estimated to be 10%.

Responsibilities:

Talent Acquisition:

• Develop and implement effective recruitment strategies to source qualified candidates for various positions, including licensed massage therapists, licensed estheticians, spa managers, regional operations managers, and spa associates.​
• Maintain and update recruiting tracking reports in Excel.
• Owns and manages applicant tracking system (ATS). Utilize ATS for reporting and tracking candidates throughout the process.
• Manage ATS, including adding users and fully utilizing system for efficiencies to handle high-volume recruiting.

Collaboration:

• Work closely with spa managers and operations leadership to understand staffing needs and align recruitment efforts with organizational goals.​
• Conduct regular manager training on interview protocols and onboarding procedures.
• Presents to operations managers and leadership weekly on recruiting progress and suggestions.

Candidate Sourcing:

• Utilize multiple channels such as job boards, social media, industry events, and professional networks to build a robust talent pipeline.​ Attend school job fairs and information sessions to promote working at Hand & Stone and to build a pipeline of qualified candidates.
• Ensure job postings are updated frequently, as needed for exposure and candidate applications.
• Sponsor job ads as needed, based on market needs and budget. Adjust strategy daily to manage costs and applicant flow.
• Respond to applications within 24-48 hours.
• Utilize Indeed (and other tools) resume search to source qualified candidates.
• Build relationships with schools to attract potential candidates.
• Occasionally represent the company at career fairs and job expos. Deliver presentations to students on job expectations, benefits, and career opportunities.
• Manage sponsorship applications, reviewing resumes and essays, verifying applicant eligibility, and tracking active sponsor students.
• Build and maintain a talent pipeline for future hiring needs.
• Support hiring managers with recruitment-related requests.

Interviewing and Selection:

• Conduct pre-screening interviews and assess candidates to ensure they meet the qualifications and align with Hand & Stone's values and culture.​ Once screened, spa (hiring) managers will interview recommended, screened, and qualified candidates.
• The Corporate Spa recruiter will spend approximately 80% of time on the phone (and/or video as needed) talking with applicants and screening candidates to pre-qualify them for hiring managers.
• Verify licenses for Massage Therapists (LMTs) and Estheticians (LEs) before interviews.

Onboarding Support:

• Coordinate with HR and spa managers to facilitate a seamless onboarding experience for new hires.​
• Submit Employee Verification System (EVS) for new hires.
• Assist in onboarding, including background checks and IT setup. Facilitate IT requests and onboarding processes for new managers.
• Provide managers with interview guides, background authorization forms, and Employee Action Forms.

Employer Branding:

• Promote Hand & Stone as an employer of choice within the wellness industry by highlighting our culture, benefits, and growth opportunities.​
• Other duties as requested. 

About Hand & Stone:

Hand & Stone is the fastest-growing massage and facial franchise in the United States. Hand and Stone Franchise was launched in 2005 by founder John Marco, and the brand now boasts over 600 locations in the U.S. and Canada. We are the industry leader in providing quality, affordable membership-based massage and facial services.

Hand & Stone works hard to create a great culture for our corporate team, corporate owned spas, and our system of franchises around the country. We value hard work, but we also recognize the humanity of each of our employees and do our best to meet our people where they are. We thrive on recognizing and rewarding our team for their accomplishments and continue to grow as a brand and regularly create new growth opportunities for our people as well.

Our Company Mission:

Hand & Stone Massage and Facial Spa is a brand built and supported by professionals passionately dedicated to providing superior massage and facial experiences at an affordable price. Hand & Stone Franchise Corp. is dedicated to helping driven and motivated entrepreneurs pursue a balanced lifestyle with our supportive and fulfilling franchise opportunities.

What We Offer:

• High growth opportunities in a thriving brand.
• Professional training, development, and continuing education opportunities.
• Employer contribution to health, dental, and vision insurance
• 401(k) + match  
• Free monthly massage or facial service
• Generous Paid Time Off and Holidays

Hand & Stone Franchise Corp. is proud to be an Equal Employment Opportunity Employer. 

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