Job Description
Job Tasks and Business Decisions:
- Contact person for customers regarding managing national and international shipments (Ex, warehouse or drop shipments) and general customer communication
- Order Management – PO acceptance, confirmation of shipping date
- Review inventory to match outbound orders and forecasted sales
- Receive inventory into our internal ERP system, assist with EOM inventory as needed
- Update and manage outbound order reports to customers, and provide updates as needed
- Review inventory levels, support the Supply Chain Manager and Business Management with inventory replenishment
- Process customer orders and draft shipping documents under country-specific requirements, as well as national and international laws and regulations
- Forward shipment confirmations and shipping documents to customers for all completed orders
- Assist accounting with invoicing (goods receipt) of all completed orders
- Handle freight inquiries and coordinate with carriers and forwarders regarding loading and delivery dates; arrange freight coverage, manage carrier relationships, and independently onboard new carriers and brokers, including completing the required setup documentation.
- Participate in periodic relationship reviews (audits, order accuracy, etc)
- Assume responsibility for order issues and questions that arise after the Cincinnati office closes for the day, and provide support where needed on both the bulk and warehouse side
- Provide excellent service to our various customers, carriers, facilities, and business partners
Required Experience regarding the Job:
- Bachelor’s Degree in Business, Supply Chain, or related field
- An Associate's Degree or High School Diploma may be considered with adequate, relevant experience in a similar or related field (3+ years)
- Customer Service, Data entry experience, and Inventory management experience
- Warehouse/Terminal order fulfilment, inventory replenishment experience
- Good math aptitude, strong computer skills, specifically Microsoft Excel
- Independently motivated to produce results
- Must have strong multi-tasking, problem-solving, and time management skills, complemented by an organized and structured way of working, a proactive and accountable mindset, and openness to digital tools and data-driven decision making.
- Ability to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional manner
- · Effectively interact with all levels in the organization, both domestically and internationally
Preferred:
- SAP or other ERP system experience
- Import/Export experience
- Bilingual – fluent in Spanish
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Free parking
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Parental leave
- Professional development assistance
- Tuition reimbursement
- Vision insurance
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