Job Description

LeadOrigin is a marketing & creative agency on the rise, and we’re looking for a high-performing, client-obsessed Customer Success Manager to lead and scale our client success department.

This isn’t just a CSM role. You’ll take full ownership of client relationships , build systems to track success, and grow the department into a powerhouse that drives retention, upsells, and world-class client experiences.

Why Join Us?

• Play a foundational role in building and leading a critical department.
• Work directly with innovative brands and decision-makers across diverse industries.
• Be part of a high-energy, fast-paced environment where excellence is the baseline .
• Grow alongside an agency with big ambitions and the track record to match .

What You’ll Do

• Act as the strategic partner and advocate for clients, ensuring their goals are achieved and exceeded.
• Design and implement KPI-driven processes to track account health, campaign performance, and client satisfaction.
• Build out reporting systems and dashboards that provide transparency for clients and internal teams.
• Proactively identify risks or opportunities in client accounts and create action plans to address them.
• Lead client meetings with confidence, providing insights and recommendations rather than just updates.
• Collaborate with internal teams (creative, marketing, and dev) to ensure deliverables are aligned with client objectives.
• Hire, train, and mentor future CSMs as the department grows.
• Partner with sales to drive renewals, upsells, and expansions.

What We’re Looking For

• Proven experience in customer success, account management, or client services (agency experience is a big plus).
• A builder’s mindset : you love creating systems, processes, and playbooks from the ground up.
• Exceptional communication and relationship management skills; you inspire trust and confidence with clients.
• A data-driven approach with the ability to define and track KPIs (e.g., client NPS, retention rates, upsell revenue).
• Strong problem-solving skills; you thrive in fast-paced environments and know how to pivot when needed.
• Bonus: Familiarity with digital marketing disciplines like SEO, paid media, and web development.

What We Offer

• A leadership role with real ownership and the chance to shape the future of client success at LeadOrigin.
• High-impact work in a performance-driven culture where your results are recognized.
• Competitive base salary plus On-Target Earnings (OTE): $90,000–$115,000 (Base: $70,000–$85,000 + Commission: $20,000–$30,000).
• Health insurance, paid time off, and additional perks.

Job Type: Full-time

Location: In person (Los Altos)

Pay: $90,000 – $115,000 OTE ($70,000 – $85,000 base)

This role is perfect for someone ready to step beyond day-to-day account management and build something bigger . You’ll be the face of LeadOrigin to our clients and the architect of a department that sets new standards for client success.

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