Senior Customer Quality Manager Job at Jericho HR Group, San Jose, CA

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  • Jericho HR Group
  • San Jose, CA

Job Description

Sr. Customer Quality Manager - San Jose, CA (relocation provided)

Our client is an established and innovation-driven semiconductor company and they are seeking a  Senior Customer Quality Manager to lead customer-focused quality initiatives and champion product excellence across global client engagements.

This role will serve as the  primary quality interface with customers , ensuring satisfaction by managing quality systems, resolving issues, and driving continuous improvement. You’ll collaborate with cross-functional engineering, sales, and manufacturing teams to lead  field failure investigations , generate 8D reports, and support customer audits.

What You’ll Do:

  • Lead and mentor a quality engineering team
  • Own quality communications and technical alignment with key customers
  • Drive root cause investigations and lead 8D/corrective actions
  • Manage product change notifications and quality system improvements
  • Partner with FA, test, and product engineering teams to close quality loops

What We’re Looking For:

  • B.S. in Electrical Engineering (or equivalent)
  • 10+ years in quality engineering within the semiconductor industry
  • Strong experience with 8D problem-solving and customer engagement
  • Excellent communication and technical writing skills
  • Willingness to travel internationally as needed

Preferred: Mandarin proficiency a plus.

This is a high-visibility leadership role with a competitive salary range of $160–$229K depending on experience and qualifications.

Interested? Let’s talk. Apply to learn more about this opportunity to make a global impact in product quality leadership.

Job Tags

Relocation,

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