Job Description

Receptionist – Contract Role (6 Months, Potential to Extend)

Location: Onsite, 5 days/week – No remote option

Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST

Duration: 6 months with potential for extension

Fingerprinting Required

Must-Haves

• Minimum 2 years of customer-facing experience in an office setting (not call center)
• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint
• Professional demeanor and proactive communication via Teams and in person

Dress Code

• Business Casual Required
• Acceptable: Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes
• Not Acceptable: Street clothes, casual wear

Deal Breakers

• No call center experience
• No remote work option – this is strictly onsite
• Must have prior office experience

Role Summary

• The Receptionist will serve as the first point of contact for clients, agents, and field management.
• This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.

Primary Responsibilities

• Greet and assist clients, agents, and visitors in person and via phone/email
• Answer incoming calls and direct inquiries appropriately
• Book conference rooms and coordinate meeting logistics
• Assist with ad hoc administrative tasks to support the General Office
• Troubleshoot office issues (e.g., Wi-Fi, tech support coordination)
• Support event logistics: room setup, printing, catering, guest access

Qualifications

• Associate’s or Bachelor’s degree preferred (or equivalent experience)
• 2–3 years of customer service and administrative experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working independently and proactively
• Fingerprinting required prior to start

Training & Development

• On-the-job training provided, including coaching and feedback. Client systems will be taught.

Team & Culture

• This role will support three onsite managers and provide front desk assistance to up to 60 agents, who are considered internal “clients.”
• The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.

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