Job Description

About Endeavor Streaming: For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry.

Platform Account Manager

The primary focus of the Platform Account Management team is to support our client base of global content and media rights-holders during their journey through our ecosystem, helping them leverage our technologies and services to extract the best value out of them and ultimately enabling them to achieve their goals.

In broad terms, it´s the PAMs responsibility to help content owners translate their ideas into executable roadmap and deliverable items, steer them to best practices, encourage them to find strategic product & services compromises that fit the strengths of the existing platform set, and help them more broadly understand the digital ecosystem they exist within.

Platform Account Management is a technical role at Endeavor Streaming, it requires software, operational, commercial & product sensitivity and will play a key role in helping Endeavor Streaming scale its customer base over the next few years.

Responsibilities and Accountabilities

• Attend recurring status meetings with Customers, Product and Project Management teams
• Manage and lead technical discussion with customers and their relevant technical teams
• Review feature requests, technical needs & requirements of existing customer book of business
• Liaise with Product Development, Engineering and Operations Departments to validate solutions for client deliverables
• Document customer use cases and requirements for new deliverables and feature requests
• Provide feedback from customers to Product Development Department for possible product/service enhancements
• Provide feedback to Commercial Account Managers regarding recommendations for products/services that existing customers are not utilizing that would be beneficial to them for up-sells and cross-sells
• Deliver presentations and demonstrations of products/services to customers
• Deliver training and technical consultation to customers to assist in uptake of platform
• Build and update customer-facing user guides and documentation
• Build and update internal-facing process guides and product knowledgebase
• Document technical integration designs for new customer implementations
• Address product/service-related customer questions/requests for information
• Maintain updated knowledge of our products and services and new/emerging technologies that we may need to recommend/integrate with to meet our customer’s needs
• Please Note e.g., shift pattern type/ unsocial hours/ travel etc.
• Occasional unsociable hours to support client events and escalations
• Occasional traveling

Knowledge and Experience

• 4+ years related experience
• Background in Technical Support, Software & Product Development, and/or Network Engineering
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Experience as a team lead or other relevant position of responsibility.
• Experience of guiding and training other team members
• Experience in building User Stories and defining clear technical requirements

Skills and Abilities

• Strong client facing experience in Account Management, Business Analyst, Product and/or Project Management positions
• Strong client focused communication skills
• Strong organizational and collaborative skills
• Ability to multi-task and coordinate work efforts across multiple groups
• Fearlessness and pro-activeness.
• A restless mind that will anticipate and fix problems.
• A relentless attention to detail.
• A strong understanding and interest of all OTT relevant technologies and associated delivery mechanisms
• Knowledge of the wider sports, entertainment, events, and representation sectors.
• A relentless and passionate work ethic coupled with an ambition to grow and embrace new challenges.
• Relevant experience in Video Streaming or Broadcast/Digital Media would be highly beneficial.
• The ability to develop simple scripts to call REST APIs is a bonus.

Qualifications and Training

• BA or BS degree in related field is not mandatory, but relevant
• IT proficiency across multiple systems and platforms.
• Jira, Confluence, Asana, etc…
• Basic photoshop and design skills.
• Microsoft Office proficiency.
• PM or Agile certifications are a plus
• Broad technical proficiency

Endeavor Streaming is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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