Open Enrollment Services Representative Job at The Davis Companies, Alpharetta, GA

MEVTTWVXWmVoU3dEZU5tbW1YSWRPV094Q2c9PQ==
  • The Davis Companies
  • Alpharetta, GA

Job Description

Join a dynamic team as an Open Enrollment Services Representative in Alpharetta GA, where you will play a vital role in enhancing employee experiences through exceptional customer service. This opportunity allows you to work with a leading provider of cloud-based payroll and benefits solutions, known for its innovative technology and commitment to employee engagement.

Open Enrollment Services Representative

8:15am -5:30pm Monday through Friday (Hybrid 3 days in Office)

Training- 9:30am to 6:30pm (2 to 3 weeks)

Pay Rate: $20 to $23 Per Hour

Contract Length: Through February 2026

Responsibilities:

  • Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction.
  • Work in a call center environment.
  • Serve as the first point-of-contact for employees, addressing inquiries related to payroll and benefits enrollment.
  • Learn and navigate Payroll and Benefits systems to effectively respond to end-user needs.
  • Utilize various platforms including phone, email, and CRM systems to provide stellar support.
  • Analyze issues to determine root causes and generate effective solutions.

Qualifications:

  • 1-3 years of customer service experience in a professional setting.
  • Strong verbal and written communication skills with the ability to convey information effectively.
  • Proven ability to manage customer expectations and handle sensitive situations professionally.
  • Effective collaboration and time management skills in a fast-paced environment.

Requirements:

  • No planned time off for duration of the contract
  • Minimum at home internet speed of 100 MBPS Download and 20 MBPS Upload
  • Laptop must be hard-wired to Modem via Ethernet Cable (equipment is provided)

Job Tags

Hourly pay, Contract work, Work at office, Monday to Friday,

Similar Jobs

Compunnel Inc.

Quality Control Technician Job at Compunnel Inc.

 ...Job Tittle: Quality Control Technician Duration: 12 Months Contract Location : St. Joseph, MO Job Responsibilities: Entry level laboratory role performing various testing such as pH, conductivity, TOC, visual, FTIR, UV/Vis Spectroscopy Complies with GMP... 

Ultimate Staffing

Customer Service Coordinator - Certification Team Job at Ultimate Staffing

 ...The Certification Specialist delivers high-quality customer service and supports the organization's certification program operations. This role handles inquiries, processes applications and renewals, and ensures accurate record-keeping. Key Responsibilities: Respond... 

Dignity Health

Vascular Surgery Nurse Practitioner Job at Dignity Health

 ...1-year post-training experience in an NP role+ Experience in Vascular, Cardiology, or Cardiac Surgery is highly desirable+ A valid and...  ...providers in the Sacramento region, is looking to add a Nurse Practitioner (NP) to its growing Vascular Surgery Department in... 

Kentucky Lottery Corporation

Digital Marketing Specialist Job at Kentucky Lottery Corporation

For over 30 years, the Kentucky Lottery has earned more than $7.2 billion for the Commonwealth of Kentucky. Our mission is fueling imagination and funding education for all Kentuckians. For nearly two decades, the largest chunk of proceeds over $5 billion, has gone to...

Capgemini Engineering

Technical Program Manager Job at Capgemini Engineering

 ...ability to manage complex technical initiatives. ~ Mastery in Tools like MS Office, Jira dashboarding, Confluence, MS Project, and Smartsheet. ~ Experience managing multi-functional, geographically distributed teams and operating in global, fast-paced environments. ~...