Job Description

Role: Over the phone Customer Service Rep

Location: Scripps Ranch

Hours: Vary depending on call center needs, must be avail Mon - Fri 6:45am - 7:15pm and Sat 7:30am - 4:30pm

Full Time Onsite role *Potential hybrid opportunity when meet performance standards

Pay Rate: $22 - $26 depending on industry experience

Position Overview

We are seeking an experienced Call Center Customer Service Representative to join an established team located in Scripps Ranch. This customer service call center supports an organization in the banking industry and requires knowledge and experience working in the banking or finance industry. The ideal candidate will have a passion for customer service and a keen understanding of banking operations to support and assist customers effectively over the phone. This organization prides themselves on delivering great customer experiences and creating a wonderful employee culture.

Responsibilities

• Support customers by handling incoming calls, this is a moderate to high volume call environment.
• Offer over-the-phone support to existing customers, processing needed transactions.
• Assist potential new customers by answering product and service-related questions.
• Maintain and exceed a high level of customer service standards, focusing on building customer loyalty.
• Answer questions regarding accounts, online banking, mobile app, loans, etc.

Qualifications

• High School Diploma or Equivalent.
• 1+ year banking industry experience or related financial field, over the phone OR face-to-face.
• Experience in a fast-paced environment.
• Strong customer service skills.
• Intermediate technical skills, ability to learn CRM system.

Benefits

Competitive hourly pay ranging from $22 to $26, based on experience and qualifications.

Ultimate Staffing offers competitive employee benefits to temporary staff

Additional Details

This position offers the opportunity to work with a leading banking institution, providing professional growth and a dynamic work environment. The role is designed for individuals who thrive in customer-focused settings and are eager to enhance their expertise in the financial sector.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Hourly pay, Full time, Temporary work, Local area,

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