Job Description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated and detail-oriented Customer Service Coordinator to join their client's team in San Diego. This role is integral to maintaining customer satisfaction and supporting the sales team by providing timely and effective service and information.

Responsibilities

• Work with inbound and/or outbound phone calls, email, and other forms of communication to address the needs of customers.
• Develop and build customer relationships to maintain and further business opportunities.
• Support the sales team with service and information regarding customers and order status.
• Process and follow up on customer orders, working with Production, Purchasing, and Warehouse teams to provide the best possible information on meeting customer order requirements.
• Help facilitate, analyze, resolve, and troubleshoot customer issues related to orders. Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy.

Qualifications

• Good organizational skills with a strong attention to detail.
• A good understanding of the company organization with emphasis on SOPs related to customer service.
• Excellent proven interpersonal verbal/listening skills.
• Good knowledge in associated computer software (Word, Excel, SOS & QBO).
• Must be able to write a business email.
• The Customer Service Coordinator interacts with other departments, including accounting and warehouse.

Required Work Hours

Monday through Friday 6:00am-3:30pm

Benefits

Comprehensive benefits package offered to all employees.

Additional Details

Pay $21 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Hourly pay, Local area, Monday to Friday,

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