Job Description

Job Title: Customer Service Coordinator (B2C and B2B)

Location: Olive Branch, MS (Memphis, TN)

Position Type: Full Time, Salary + Benefits

Reports To: VP SALES North America

Salary Range: $48,000 - $50,000

Benefits: Health, Dental, Vision (Reimbursement until company plan is available), 3 weeks’ vacation, 5 sick days, and 401k option.

Target Start Date: 9/1/2025

Position Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our expanding U.S. team. In this role, you will handle inbound and outbound communications, manage customer inquiries across phone, email, and chat, and ensure a seamless experience for both our e-commerce (B2C) and wholesale (B2B) customers.

You’ll play a vital role in maintaining customer satisfaction and building long-term loyalty as we grow our presence in the U.S. market.

Key Responsibilities:

• Customer Communication: Address inquiries, complaints, and product questions via phone, email, and chat in a professional and friendly manner.
• Problem Resolution: Investigate and resolve issues related to orders, deliveries, and product quality.
• Account Management: Maintain accurate customer records, track sales data, and support key account relationships.
• Order Management & Fulfillment: Process customer orders, confirm shipments, and proactively update customers on order status.
• Sales Support: Collaborate with sales teams to understand customer needs, suggest suitable products, and support order processing.
• Process Improvement: Identify service gaps and propose improvements to enhance customer satisfaction.
• Documentation & Reporting: Keep detailed records of all customer interactions and generate reports on feedback and service trends.

Qualifications:

• Excellent communication skills: Clear, professional written and verbal communication.
• Strong problem-solving ability: Analyze issues, determine root causes, and implement effective solutions.
• Organizational skills: Ability to handle multiple tasks, prioritize effectively, and meet deadlines.
• Customer service experience: Proven ability to manage inquiries, resolve problems, and build rapport with customers.
• Business acumen: Previous experience in a corporate environment preferred.
• Technical proficiency: Comfortable using Microsoft Office (Excel, Word, Outlook) and CRM and order management systems.
• Education: High school diploma or equivalent required.
• Languages: Proficiency in English required; Spanish fluency is a plus.

What We Offer:

• The opportunity to contribute to a high-impact initiative for a leading global brand entering the U.S. market.
• Competitive salary and performance-based incentives.
• A dynamic and collaborative work environment focused on growth and innovation.
• The chance to help shape the future of a growing U.S. business presence.

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