Job Description

CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Credit Reporting Manager leads the Credit Union's credit bureau reporting and consumer dispute resolution process. The manager ensures full compliance with the Fair Credit Reporting Act (FCRA), Metro 2 guidelines, and internal data integrity standards. The Credit Reporting Manager will ensure the accuracy of data reported to the credit bureaus, make certain that all consumer dispute investigations consumer are handled in a timely and compliant manner, and manage risk associated with credit data furnishing.

NORMAL DAY-TO-DAY WORK

1. Oversee the end-to-end credit reporting lifecycle across all business lines, ensuring accuracy, completeness, and timeliness.
2. Lead a team of analysts responsible for credit data integrity, reporting, and disputes
3. Oversee the intake, investigation, and resolution of consumer disputes via e-OSCAR and direct channels.
4. Manage the end-to-end dispute process, including timely investigation and response to ACDVs and AUDs through e-OSCAR.
5. Maintain compliance with FCRA/FACTA, CFPB regulations, and industry best practices.
6. Maintain policies and procedures for credit reporting and dispute resolution and update as needed.
7. Conduct regular reviews and data quality checks to prevent and identify potential errors and apply corrective actions before submission to the credit bureaus.
8. Serve as primary point of contact for credit bureau relationships and regulatory audits related to credit reporting.
9. Act as a liaison with the Credit Union's Risk and Compliance department regarding escalated disputes specifically those related to fraud.
10. Train and develop credit reporting staff on compliance standards and dispute management procedures.
11. Monitor changes in credit reporting laws and implement process updates as needed.
12. Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.
13. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. 7 – 9 years of experience in credit bureau reporting and dispute management, including 1 – 3 years of management experience.
2. Strong knowledge of FCRA/FACTA, Metro 2 reporting standards, and e-OSCAR.
3. Familiarity with credit bureau systems.
4. Experience with loan servicing or core banking systems.
5. Exceptional analytical and critical thinking skills.
6. Excellent verbal, written, telephone and interpersonal communication skills.
7. Must possess a strong service orientation.
8. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
9. Ability to lift a minimum of 25 lbs. (file boxes, computer).
10. Travel required on occasion.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. Bachelors degree in Business, Finance, or related field (or equivalent experience).
2. CDIA FCRA Credit Reporting Compliance Certification
3. Certified Credit Union Compliance Expert (CUCE) or National Certified Compliance Officer (NCCO) designation.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

PIbee13ba7e0f3-30492-38187593

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