Employment Type: Full-Time
Schedule: 12:00 MN – 9:00 AM EST
Industry: Property Management
Overview:
We are looking for a highly organized and bilingual (French & English) Customer Support Representative to assist a client in the property management industry. This role is responsible for providing after-hours support to guests, coordinating with internal teams, and ensuring a smooth guest experience from booking to check-in.
Key Responsibilities:
1\. Guest Communication
* Respond promptly and professionally to after-hours guest inquiries via live chat, SMS, email, and phone.
* Address booking concerns, urgent issues, and special requests with empathy and accuracy.
2\. Coordination
* Dispatch maintenance and housekeeping teams for urgent matters (e.g., lockouts, emergency repairs).
* Follow up to ensure all issues are resolved in a timely manner.
3\. Reservation Support
* Process guest payments and verify identification or other required details.
* Manage check-in workflows and ensure all pre-arrival steps are completed.
Tools and Software You'll Use:
* Microsoft Excel – For maintaining trackers and logs.
* Cloudbeds – Reservation and booking management.
* Ikea – Guest journey and experience management.
* MaintainX – Maintenance ticketing and dispatch system.
Language & Communication Requirements:
* Reading/Comprehension: Able to understand complex guest concerns and internal procedures.
* Written: Must write clear, professional responses for email and chat support.
* Speaking: Fluent in English and French with a neutral accent; confident phone presence for handling coordination tasks.
Qualifications:
* Proven customer support experience, ideally in hospitality or property management.
* Proficiency in French and English (spoken and written).
* Strong multitasking and problem-solving skills.
...VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care, has an opening for a Full Time Nurse Practitioner / Physician Assistant at Chippewa Correctional Facility in Kincheloe, Michigan! At VitalCore we pride ourselves on retaining and...
1st shift and night shift available (M-F standard shifts and rotating). MUST be local to Aiken, SC. The Reliability Electrician is responsible for maintaining and supporting all electrical equipment within the facility, including electrical system components such as...
...CDL A Truck Driver Home Depot Home Daily $1,100$1,200/Week Tolleson, AZ (Swift Transportation) Now Hiring: CDL Class A Drivers for the Home Depot dedicated account in Tolleson, AZ (85353) . This is a home daily, night shift position with consistent lanes...
...Qualifications Valid Class A Commercial Drivers License (CDL). Live within 30 miles of Russells Point, OH. Minimum 3 months... ...with its own operating procedures, qualification requirements, training program, pay packages and benefits. If you have any questions about...
Job Summary: Seeking experienced Patient Access Representatives to verify outpatient hospital visit authorizations and communicate effectively with physician offices. This role requires strong insurance knowledge and excellent customer service skills. Responsibilities...