Job Description

Aerospace Production Certification Proctor

BC forward is currently seeking highly motivated Customer Care for an opportunity in Everett, WA 98204

Position Title: Customer Care

Location: Everett, WA 98204

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 04+ months contract

Job Type: [CONTRACT/ ON-SITE]

Pay Range: $22/hr to $23 per hour

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

DESCRIPTION

Skills and Knowledge Requirements

• Minimum of one year of experience in customer service.
• Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently or as a team.
• Strong customer service skills.

Responsibilities:

• Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle and Renton.
• Representing Client as the first point of contact for the students in electronic testing sessions.
• Adaptability and responsiveness to client requirements and requests for assistance.
• Maintaining assigned testing areas schedules, equipment, communications and risks/constraints.
• Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.
• Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary.
• Escalating any issues to the Delivery Services Manager in a timely manner.
• Staying abreast of content requirements in the agreed subject matter areas.
• Will be asked to help assist instructors in classes. Including but not limited to handing out papers, helping students with computers and, safety in the lab. If candidate excels may be considered for instructor role when coming direct depending on needs at the time of hire.

Interested candidates please send resume in Word format Please reference job code 240762 when responding to this ad.

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